I need to be able to see the custom fields I have setup, in the Query Builder. Then my support coordinator and group members can search for the tickets they are concerned with via the custom field.
There is a write up here: http://old.nabble.com/Showing-Custom-Field-in-Queue-view-td17775657.html but I cannot find anything for 4.0.2
Thanks,
Randy
Randy,
Custom Fields are applied to Queues. Did you select a Queue first and THEN
look for the Custom Fields?
Kenn
LBNLOn Thu, Oct 6, 2011 at 2:03 PM, Randy Black Randy.Black@buckle.com wrote:
**
I need to be able to see the custom fields I have setup, in the Query
Builder. Then my support coordinator and group members can search for the
tickets they are concerned with via the custom field.
There is a write up here:
http://old.nabble.com/Showing-Custom-Field-in-Queue-view-td17775657.htmlbut I cannot find anything for 4.0.2
Thanks,
Randy
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