Show total number of Saved Search tickets

Hi awesome people,

I am attempting to insert the total number of saved search tickets into the
‘Saved Searches’ tab that appears in the ‘RT at a Glance’ page. I have
included a screenshot of what I would like to achieve.

This will allow our Management Team to quickly see the total number of
tickets resolved/created without having to select the link (a useful feature
I believe).

If anyone can point me in the right direction that would be excellent (I am
having difficulties locating the exact code that I should modify to alter
the ‘Saved Searches’ table).

Link to proposed result: http://i.imgur.com/rgIs4Ua.png

http://requesttracker.8502.n7.nabble.com/file/n56763/rgIs4Ua.png

View this message in context: http://requesttracker.8502.n7.nabble.com/Show-total-number-of-Saved-Search-tickets-tp56763.html

Hi awesome people,

I am attempting to insert the total number of saved search tickets into the
‘Saved Searches’ tab that appears in the ‘RT at a Glance’ page. I have
included a screenshot of what I would like to achieve.

This will allow our Management Team to quickly see the total number of
tickets resolved/created without having to select the link (a useful feature
I believe).

If anyone can point me in the right direction that would be excellent (I am
having difficulties locating the exact code that I should modify to alter
the ‘Saved Searches’ table).

While useful, this would also likely be hugely impactful on front page
load (think about someone like me who has 30+ saved searches in that
portlet).

Looking at the code, executing that search would be… interesting
(there’s no real support for what you want to do).

You may find that for your bosses, building a series of saved charts
and turning off the graphic and just having the table show and putting
those on a dasboard (or their homepage) will show the results well
enough to solve your problems.

-kevin

Thanks for that!

I done what you suggested. I removed the charts (by selecting ‘Pie’ chart
and making it 1 px which removed the chart).

Looks even better now.

View this message in context: http://requesttracker.8502.n7.nabble.com/Show-total-number-of-Saved-Search-tickets-tp56763p56790.html