Show Tickets owned by a Group

Hi all,

there’s a way to have a “widget”, in dahsboard, that shows all tickets
owned by a group ?

Thanks, Michele

Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

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there’s a way to have a “widget”, in dahsboard, that shows all tickets
owned by a group ?

I think that you could achieve that by building a search that achieves this and then saving the search. The saved search can then be added to the dashboard.

I’ve done this in order to add oldest unresolved tickets and oldest unowned tickets to a dashboard, so that we can find things that can probably just be closed after sitting in the queue untouched for 8 years.

You might have to tweak your permissions in order to allow saving searches and viewing saved searches. Also note the difference between individual, group, and system level dashboards and saved searches. I had to tweak things a bit in order to make it the way I wanted.

Hope that helps,
Jaime

Hi all,

there’s a way to have a “widget”, in dahsboard, that shows all tickets
owned by a group ?

No, but it’s very easy to implement as RT already has RequestorGroup,
CcGroup, AdminCcGroup and WatcherGroup searches. Probably the
following patch will work. One limitation - you must use group ID and
can not use Name. After applying patch, restarting web server, try
"OwnerGroup = 12345" from Advanced tab.

diff --git a/lib/RT/Tickets.pm b/lib/RT/Tickets.pm
index fbb5dc9…8e8c704 100644
— a/lib/RT/Tickets.pm
+++ b/lib/RT/Tickets.pm
@@ -146,6 +146,7 @@ our %FIELD_METADATA = (
CustomField => [ ‘CUSTOMFIELD’, ], #loc_left_pair
CF => [ ‘CUSTOMFIELD’, ], #loc_left_pair
Updated => [ ‘TRANSDATE’, ], #loc_left_pair

  • OwnerGroup => [ ‘MEMBERSHIPFIELD’ => ‘Owner’, ], #loc_left_pair
    RequestorGroup => [ ‘MEMBERSHIPFIELD’ => ‘Requestor’, ], #loc_left_pair
    CCGroup => [ ‘MEMBERSHIPFIELD’ => ‘Cc’, ], #loc_left_pair
    AdminCCGroup => [ ‘MEMBERSHIPFIELD’ => ‘AdminCc’, ], #loc_left_pair

Thanks, Michele


Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatica - Università degli Studi
di Siena
tel: 0577.(23)2169 - fax: 0577.(23)2053

Best regards, Ruslan.