Show tickets depending on creator and not owner

RT Users
21

Hi all,

another question, I didn’t set the “Watch” right neither globally nor in any of my queues for unprivileged user (also not for everyone, AdminCc, Cc, Owner or Requestor only for privileged users), but when an unprivileged user creates a ticket he can see and change the requestors and Cc field. Is this usual behavior? I don’t want my user to be able to create tickets for other users or that they can remove themselves as requestor, did I miss another right which I have to revoke?

Regards,
Fabian

Fabian Unfried
Senior Software Engineer
Zebra Enterprise Solutions

Rossfelder Str. 65/5, 74564 Crailsheim, Germany
T+49 7951 96360 F+49 7951 963611
funfried@zebra.commailto:funfried@zebra.com
Zebra Technologies | Visible. Connected. Optimized.http://www.zebra.com/zes
WhereNet * proveo * Multispectral Solutions

Managing Directors Zebra Enterprise Solutions GmbH:
Phil Gerskovich, Gilles Pelzer, Michael Smiley
Registered Office: Ulm, HRB 721672
VAT Number: DE225496806

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22

another question, I didn’t set the “Watch” right neither globally nor in any of my queues for
unprivileged user (also not for everyone, AdminCc, Cc, Owner or Requestor only for privileged
users), but when an unprivileged user creates a ticket he can see and change the requestors
and Cc field. Is this usual behavior? I don’t want my user to be able to create tickets for
other users or that they can remove themselves as requestor, did I miss another right which I
have to revoke?

The To and CC lines in the SelfService interface ticket create form
are standard RT

-kevin

23

Is there a way to get rid of them? As I said I don’t want my user to be able to change the requestor to something else than themselves and at the moment I don’t think I’ll use the Cc feature in the ticket create form.

Thanks for your fast answer.

Regards,
FabianAm 06.07.2011 um 15:57 schrieb Kevin Falcone:

On Wed, Jul 06, 2011 at 03:23:10PM +0200, Fabian Unfried wrote:
another question, I didn’t set the “Watch” right neither globally nor in any of my queues for
unprivileged user (also not for everyone, AdminCc, Cc, Owner or Requestor only for privileged
users), but when an unprivileged user creates a ticket he can see and change the requestors
and Cc field. Is this usual behavior? I don’t want my user to be able to create tickets for
other users or that they can remove themselves as requestor, did I miss another right which I
have to revoke?

The To and CC lines in the SelfService interface ticket create form
are standard RT

-kevin
<ATT00002…txt>

Fabian Unfried
Senior Software Engineer
Zebra Enterprise Solutions

Rossfelder Str. 65/5, 74564 Crailsheim, Germany
T+49 7951 96360 F+49 7951 963611
funfried@zebra.commailto:funfried@zebra.com
Zebra Technologies | Visible. Connected. Optimized.http://www.zebra.com/zes
WhereNet * proveo * Multispectral Solutions

Managing Directors Zebra Enterprise Solutions GmbH:
Phil Gerskovich, Gilles Pelzer, Michael Smiley
Registered Office: Ulm, HRB 721672
VAT Number: DE225496806

  • CONFIDENTIAL-

This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email.

24

Is there a way to get rid of them? As I said I don’t want my user to be able to change the requestor to something else than themselves and at the moment I don’t think I’ll use the Cc feature in the ticket create form.

You’ll need to make a local modification to either turn those into
hidden form elements or use CSS/JS to hide them from the user but
still allow the Requestor to submit.

-kevin