In our old version of RT we used to have a “Show results” link when
accessing tickets from searches.
This appears to no longer exist and my helpdesk staff are sad :).
It does exist inside the menu structure but the complaint is that they
want a single click to be able to return to the search as in previous version.
Is there a way of reenabling this behaviour or should I simply write my
own customization to add this?
I’ve looked through the config options and can’t see anything that
suggests it’s configurable.
Bart Bunting - URSYS
PH: 02 87452811