Background info: running RT4.0.2, and $MoreAboutRequestorExtraInfo is enabled:
Set($MoreAboutRequestorExtraInfo, "WorkPhone, Organization"
As the administrator of RT, I can see the data for both fields in the web interface for any ticket. Any other privileged user, however, sees nothing for the phone number, but does see the data from the Organization field. What I am not understanding is what user right dictates being able to see the data in this field: I verified that it appears to be a user right by granting one of my users the “Do anything and everything” right, and then they were able to see the data in the WorkPhone field as well.
Help Desk Administrator
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