Show More About Requestors not showing Phone Numbers for Privileged users, but does for the Admin

RT Users
1

Background info: running RT4.0.2, and $MoreAboutRequestorExtraInfo is enabled:
Set($MoreAboutRequestorExtraInfo, "WorkPhone, Organization"
As the administrator of RT, I can see the data for both fields in the web interface for any ticket. Any other privileged user, however, sees nothing for the phone number, but does see the data from the Organization field. What I am not understanding is what user right dictates being able to see the data in this field: I verified that it appears to be a user right by granting one of my users the “Do anything and everything” right, and then they were able to see the data in the WorkPhone field as well.

Todd French
Help Desk Administrator
The PrivateBank

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2 
  Background info: running RT4.0.2, and$MoreAboutRequestorExtraInfo
  is enabled:

  Set($MoreAboutRequestorExtraInfo, “WorkPhone, Organization”

  As the administrator of RT, I can see the data for both fields in
  the web interface for any ticket.  Any other privileged user,
  however, sees nothing for the phone number, but does see the data
  from the Organization field.  What I am not understanding is what
  user right dictates being able to see the data in this field:  I
  verified that it appears to be a user right by granting one of my
  users the “Do anything and everything” right, and then they were
  able to see the data in the WorkPhone field as well.

WorkPhone (and some other user fields) are not public. They are visible
to admins (SuperUser or AdminUsers rights), but not normal users. You
can make it visible to all by adding an
/opt/rt4/local/lib/RT/User_Local.pm overlay as described here:
http://lists.bestpractical.com/pipermail/rt-users/2012-February/074992.html

Instead of specifying

Organization => { admin => 0 },

you’ll want to use

WorkPhone => { public => 1 },

Thomas