Show customfields in search results

RT Users
1

Hi,

Is there a way to also show Custom Fields in your search results as columns?

I’m running RT 4.0.2 and currently it only shows the RT system fields as an
option for a column.

– Bart

2

I believe FAQ covers it. Fields applied globally listed all the time. Fields
applied to particular queues listed after adding queue condition into query.
As well you can use advanced tab and edit format string.

Regards, Ruslan. From phone.

Hi,

Is there a way to also show Custom Fields in your search results as
columns?

I’m running RT 4.0.2 and currently it only shows the RT system fields as
an

3

Hi Ruslan,

Thanks for the reply, that explained a little but not all when it comes to
my problem. . .

But it did point me in the right direction, under the root user I was able
to do this but under a normal mortal user it wasn’t possible. It ended up
being an issue with rights on the custom fields, I needed to separately add
the view rights to the custom field for the privileged users.

I’m now able to use them in my search fields :slight_smile:

Thanks for the push in the right direction.

– Bart2011/10/3 Ruslan Zakirov ruz@bestpractical.com

I believe FAQ covers it. Fields applied globally listed all the time.
Fields applied to particular queues listed after adding queue condition into
query. As well you can use advanced tab and edit format string.

Regards, Ruslan. From phone.
03.10.2011 14:50 пользователь “Bart” bart@pleh.info написал:

Hi,

Is there a way to also show Custom Fields in your search results as
columns?

I’m running RT 4.0.2 and currently it only shows the RT system fields as
an
option for a column.

– Bart

4

Is there a way to also show Custom Fields in your search results as columns?
I’m running RT 4.0.2 and currently it only shows the RT system fields as an option for a
column.

Select a Queue and then the CFs applied to that Queue will show up as
options in the Format.