We have developped some local code here to tune RT3 for our workflow. I
will share it one-by-one, when I feel it is enough documented.
As always you are strongly encouraged to read the code and make backups
before applying a patch and you do at your own risk.
attached is a patch to make the reply attribution configurable by adding a
(localizable) Variable into RT_Config.pm.
Basic Documentation is inside the patch file.
reply_attr.patch (1.11 KB)