I would like to have RT remember the “window shading” status of the
boxes that include the “X” in the upper left-hand corner. For example,
on the Ticket/Display.html pages, if someone doesn’t ever want to see
the “Dates” box by default, they can click the “X” and it will stay
shaded forever until they click the “X” again. As it stands now, all
of these boxes default to open whenever you reload the page.
How would I go about doing this? Cookies? Create a new table in the
database and store each box’s status for each user? What is the best
way to integrate new tables into RT? Is there another method that
would work better? Any tips are appreciated.
Technical Support Engineer
Lyris Technologies, Inc.