Setup queue for particular user

Hi

I want to setup a queue for the particular User/Group. Means the any

particular User/Group only have the access right for that particular queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.

View this message in context: http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html

To give a particular user/group access to a particular queue, go into the
settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues, remove the
rights for those other queues.

All users who can log into RT are part of the “Everyone” and “Privileged”
groups. To ensure that a particular user/group cannot access one of your
queues, you need to ensure that that queue is only accessible to a specific
other group, not Everyone or Privileged.On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the any

particular User/Group only have the access right for that particular queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not found

any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any queue.On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into the
settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues, remove
the rights for those other queues.

All users who can log into RT are part of the “Everyone” and “Privileged”
groups. To ensure that a particular user/group cannot access one of your
queues, you need to ensure that that queue is only accessible to a specific
other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the any

particular User/Group only have the access right for that particular
queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions

Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left side
  5. tick the appropriate rights on the right sideOn 5 August 2014 22:37, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not found

any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into the
settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues, remove
the rights for those other queues.

All users who can log into RT are part of the “Everyone” and “Privileged”
groups. To ensure that a particular user/group cannot access one of your
queues, you need to ensure that that queue is only accessible to a specific
other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the any

particular User/Group only have the access right for that particular
queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters alex@peters.net wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into
the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues, remove
the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the any

particular User/Group only have the access right for that particular
queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

You need to enter the name of a group that you’ve already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.On 5 August 2014 23:48, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters alex@peters.net wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into
the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues, remove
the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the

any
particular User/Group only have the access right for that particular
queue
only.

  And that User/Group will not able to view or create any ticket on

other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

Hi

In Here my RT system I was not able to do as you mention.
not allow any add any group name to add.

once the cursor click on that text box it will switch down to the

Add rights for this group

and not able to write any word there ??

I am not able to understand why this not allow to add any group name there
in text box ???On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters alex@peters.net wrote:

You need to enter the name of a group that you’ve already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.

On 5 August 2014 23:48, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters alex@peters.net wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left
    side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any
queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into
the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues,
remove the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the

any
particular User/Group only have the access right for that particular
queue
only.

  And that User/Group will not able to view or create any ticket

on
other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I’m somewhat surprised that it works
at all.

The field is wrapped in an element. I think this explains the
behaviour that you’re experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting the
list know what browser you used when you experienced this issue.On 6 August 2014 16:56, niraj vara
niraj.vara@gmail.com wrote:

Hi

In Here my RT system I was not able to do as you mention.
not allow any add any group name to add.

once the cursor click on that text box it will switch down to the

Add rights for this group

and not able to write any word there ??

I am not able to understand why this not allow to add any group name there
in text box ???

On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters alex@peters.net wrote:

You need to enter the name of a group that you’ve already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.

On 5 August 2014 23:48, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do
that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters alex@peters.net wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left
    side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara niraj.vara@gmail.com wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any
queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters alex@peters.net wrote:

To give a particular user/group access to a particular queue, go into
the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues,
remove the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj niraj.vara@gmail.com wrote:

Hi

I want to setup a queue for the particular User/Group. Means the

any
particular User/Group only have the access right for that
particular queue
only.

  And that User/Group will not able to view or create any ticket

on
other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

HI

I have changed the browser google chrome 35.  Now I am able to enter

the group in text box but it has no effect and just drag the screen below
only. attached the screenshot

I have tried entering 2-3 group in text box but it drags down to the page
only.On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] < ml-node+s8502n58222h37@n7.nabble.com> wrote:

The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I’m somewhat surprised that it works
at all.

The field is wrapped in an element. I think this explains the
behaviour that you’re experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting
the list know what browser you used when you experienced this issue.

On 6 August 2014 16:56, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=0> wrote:

Hi

In Here my RT system I was not able to do as you mention.
not allow any add any group name to add.

once the cursor click on that text box it will switch down to the

Add rights for this group

and not able to write any word there ??

I am not able to understand why this not allow to add any group name
there in text box ???

On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=1> wrote:

You need to enter the name of a group that you’ve already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.

On 5 August 2014 23:48, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=2> wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do
that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box ???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=3> wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left
    side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=4> wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any
queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=5> wrote:

To give a particular user/group access to a particular queue, go
into the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues,
remove the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=6> wrote:

Hi

I want to setup a queue for the particular User/Group. Means

the any
particular User/Group only have the access right for that
particular queue
only.

  And that User/Group will not able to view or create any

ticket on
other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


RT Training - Boston, September 9-10
Training — Best Practical Solutions


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Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

rt1.png (150K) http://requesttracker.8502.n7.nabble.com/attachment/58226/0/rt1.png
rt2.png (137K) http://requesttracker.8502.n7.nabble.com/attachment/58226/1/rt2.png

View this message in context: http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182p58226.html

Something is wrong with your RT installation. It doesn’t appear to be
correctly serving some of the CSS/JavaScript files. The page should look
more like the pages shown in the screenshots of this page:

http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained

Your next action should probably be to determine why this is happening.
Looking at the RT debug log and web server access/error logs might assist.On 6 August 2014 20:47, niraj niraj.vara@gmail.com wrote:

HI

I have changed the browser google chrome 35.  Now I am able to enter

the group in text box but it has no effect and just drag the screen below
only. attached the screenshot

I have tried entering 2-3 group in text box but it drags down to the page
only.

On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <[hidden email] http://user/SendEmail.jtp?type=node&node=58226&i=0> wrote:

The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I’m somewhat surprised that it works
at all.

The field is wrapped in an element. I think this explains
the behaviour that you’re experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting
the list know what browser you used when you experienced this issue.

On 6 August 2014 16:56, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=0> wrote:

Hi

In Here my RT system I was not able to do as you mention.
not allow any add any group name to add.

once the cursor click on that text box it will switch down to the

Add rights for this group

and not able to write any word there ??

I am not able to understand why this not allow to add any group name
there in text box ???

On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=1> wrote:

You need to enter the name of a group that you’ve already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.

On 5 August 2014 23:48, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=2> wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do
that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box
???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=3> wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the left
    side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=4> wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but not

found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any
queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=5> wrote:

To give a particular user/group access to a particular queue, go
into the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues,
remove the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=6> wrote:

Hi

I want to setup a queue for the particular User/Group. Means

the any
particular User/Group only have the access right for that
particular queue
only.

  And that User/Group will not able to view or create any

ticket on
other queue.

How to achieve the same ?? Please guide for the same.


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Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE
MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


RT Training - Boston, September 9-10
Training — Best Practical Solutions


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“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

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Hi

Tnks I also think that there might be some problem in loading some files.

I need to check the log.On Wed, Aug 6, 2014 at 5:17 PM, Alex Peters [via RequestTracker] < ml-node+s8502n58228h23@n7.nabble.com> wrote:

Something is wrong with your RT installation. It doesn’t appear to be
correctly serving some of the CSS/JavaScript files. The page should look
more like the pages shown in the screenshots of this page:

Request Tracker watchers and permissions explained - IS&T Contributions - Hermes

Your next action should probably be to determine why this is happening.
Looking at the RT debug log and web server access/error logs might assist.

On 6 August 2014 20:47, niraj <[hidden email] http://user/SendEmail.jtp?type=node&node=58228&i=0> wrote:

HI

I have changed the browser google chrome 35.  Now I am able to enter

the group in text box but it has no effect and just drag the screen below
only. attached the screenshot

I have tried entering 2-3 group in text box but it drags down to the page
only.

On Wed, Aug 6, 2014 at 2:42 PM, Alex Peters [via RequestTracker] <[hidden email] http://user/SendEmail.jtp?type=node&node=58226&i=0> wrote:

The page works as expected for me in Google Chrome, but looking at the
source for that component of the page, I’m somewhat surprised that it works
at all.

The field is wrapped in an element. I think this explains
the behaviour that you’re experiencing, and I think this might be an RT bug.

Please consider using another browser as a workaround, and also letting
the list know what browser you used when you experienced this issue.

On 6 August 2014 16:56, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=0> wrote:

Hi

In Here my RT system I was not able to do as you mention.
not allow any add any group name to add.

once the cursor click on that text box it will switch down to the

Add rights for this group

and not able to write any word there ??

I am not able to understand why this not allow to add any group name
there in text box ???

On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=1> wrote:

You need to enter the name of a group that you’ve already created,
then without pressing Enter, tick the appropriate rights, then press Save
Changes.

On 5 August 2014 23:48, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=2> wrote:

Hi Alex

      thank you for your response.
  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights

till that step is ok I select the Group Rights

But when I try to enter any text on text box it will now allow to do
that

and when cursor go to the text box it will goes to the the following
section only.
Add rights for this group

Where I can only select or deselect the check box oinly.

Why this happened ??? and why not able to enter any text on text box
???

Please guide for the same.

On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=3> wrote:

As a super user:

  1. primary top menu > Admin > Queues > Select
  2. select queue from list
  3. secondary top menu > Group Rights/User Rights
  4. enter the name of the user/group into the text box on the
    left side
  5. tick the appropriate rights on the right side

On 5 August 2014 22:37, niraj vara <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=4> wrote:

Hi Alex

      I have RT 4.2.1 and I went to the setting of queue but

not found any option for User/Group.

Can provide the exact sequence how to assign any User/Group to any
queue.

On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=5> wrote:

To give a particular user/group access to a particular queue, go
into the settings for that queue and assign the appropriate rights for that
user/group.

Then, to ensure that that user/group cannot access other queues,
remove the rights for those other queues.

All users who can log into RT are part of the “Everyone” and
“Privileged” groups. To ensure that a particular user/group cannot access
one of your queues, you need to ensure that that queue is only accessible
to a specific other group, not Everyone or Privileged.

On 4 August 2014 18:35, niraj <[hidden email] http://user/SendEmail.jtp?type=node&node=58222&i=6> wrote:

Hi

I want to setup a queue for the particular User/Group. Means

the any
particular User/Group only have the access right for that
particular queue
only.

  And that User/Group will not able to view or create any

ticket on
other queue.

How to achieve the same ?? Please guide for the same.


View this message in context:
http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.

RT Training - Boston, September 9-10
Training — Best Practical Solutions


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE
MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


Niraj M. Vara
Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”


RT Training - Boston, September 9-10
Training — Best Practical Solutions


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Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

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Training — Best Practical Solutions


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Linux Administrator
Mavenvista Pvt. Ltd.

“DON’T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON”

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