I have a global CustomField called “Department” defined as type User in
my RT 3.4
Through an external Perl script I query my Active Directory server for a
particular username and find a key called: Department. Once I find that
key, I want to set the above CustomField for that user in RT to that
However, I am stumped as to what object method, etc you use with RT in
order to set a CustomField value for a user?
Can anyone toss me any clues?
Thanks in advance,