Bruce Campbell wrote:> On Sun, 10 Mar 2002, Sean Hussey wrote:
But, when I initiate a ticket and assign it to that queue, it
doesn’t display on her page. She can type in the ticket number and
bring it up, but that’s no good. … I’ve made her a Watcher on that
queue, but that didn’t make any difference.
The SelfService interface is limited to showing tickets ‘requested’ by
that user. For each ticket that you assign to that queue that you wish
her to see, you will need to add her as a requestor.
That’s what I would’ve expected. I got part-way through composing a
reply along those lines when I thought I’d better test it, and I can’t
get it to work either.
I have a ticket that I created with the web interface. I’ve added an
external user as a Requestor. I’ve even removed me from being a
Requestor on that ticket. When logged in as me and viewing that ticket,
it appears with three others in the list of “This user’s 25 highest
But when I log in as that external user, the list “Your open requests”
just contains the three tickets that were opened by e-mail, not the one
I created through the web interface.
(Then I aborted sending my reply, meaning to investigate where the
self-service list comes from and seeing if I can make this work. But I
haven’t got round to that yet …)