Setting up help


#1

Hey there…

In setting up rt, I’m running into a few problems. It installed just fine
(thanx for the help Jesse!) but I seem to be having problems with both the
web and e-mail gateways (argh…doncha just hate that?). I was able to
create users and queues through the command line…

When I try to access
http://localhost/rt/webrt.cgi

I get an internal server error. Not very helpful…the server error logs
say,

Can’t locate /opt/rt/etc/config.pm in @INC (@INC
contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.
[Wed Aug 2 10:24:28 2000] [error] [client 127.0.0.1] Premature end of
script headers: /opt/rt/bin/cgi/webrt.cgi

now, /opt/rt/etc/config.pm exists…do I need to change @INC? (how do I
do that, anyway? I seem to recall it’s a compile-time thing with
make…but it’s been so long I forget if I have to cuss three times or
five times before it shows mercy on me and works…)

When I compose a message to rt, I get the following error:

550 “/opt/rt/bin/rt-mailgate neu correspond”… Can’t create
output: Permission denied

when I type /opt/rt/bin/rt-mailgate neu correspond I get the same "Can’t
locate /opt/rt/etc/config.pm in @INC " error message…

Thanx in advance for the help!

-Sheeri


#2

That sounds like a permissions problem. Try running 'make fixperms’On Wed, Aug 02, 2000 at 06:28:47AM -0400, Sheeri wrote:

Hey there…

In setting up rt, I’m running into a few problems. It installed just fine
(thanx for the help Jesse!) but I seem to be having problems with both the
web and e-mail gateways (argh…doncha just hate that?). I was able to
create users and queues through the command line…

When I try to access
http://localhost/rt/webrt.cgi

I get an internal server error. Not very helpful…the server error logs
say,

Can’t locate /opt/rt/etc/config.pm in @INC (@INC
contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503
/usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005
/opt/rt/lib) at /opt/rt/bin/rtmux.pl line 20.
[Wed Aug 2 10:24:28 2000] [error] [client 127.0.0.1] Premature end of
script headers: /opt/rt/bin/cgi/webrt.cgi

now, /opt/rt/etc/config.pm exists…do I need to change @INC? (how do I
do that, anyway? I seem to recall it’s a compile-time thing with
make…but it’s been so long I forget if I have to cuss three times or
five times before it shows mercy on me and works…)

When I compose a message to rt, I get the following error:

550 “/opt/rt/bin/rt-mailgate neu correspond”… Can’t create
output: Permission denied

when I type /opt/rt/bin/rt-mailgate neu correspond I get the same "Can’t
locate /opt/rt/etc/config.pm in @INC " error message…

Thanx in advance for the help!

-Sheeri


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#3

That sounds like a permissions problem. Try running ‘make fixperms’

Right. Aha. The trick was not to cuss at all. Thanx Jesse!

-Sheeri