Hello all.
I have a setup where if a ticket is created rt will send a message to
the requester automatically. This is set up to do this for all my
queues. However, i now have a queue that i need to turn this off on.
Looking at global scripts i see the “on transaction create send auto
reply” script. I can disable this by setting the stage. However, i can’t
figure out how to add a script to the queues that need the auto reply
functionality.
In other words, is it possible to have a script only work on certain
queues and if so, what am i missing?
I can see the scripts options under each queue but that doesn’t allow me
to edit anything beyond the global scripts.
Thoughts?
System config. rt 4.0.19, debian 7, apache webserver, and mysql.
Hello all.
I have a setup where if a ticket is created rt will send a message to the
requester automatically. This is set up to do this for all my queues.
However, i now have a queue that i need to turn this off on. Looking at
global scripts i see the “on transaction create send auto reply” script. I
can disable this by setting the stage. However, i can’t figure out how to
add a script to the queues that need the auto reply functionality.
In other words, is it possible to have a script only work on certain queues
and if so, what am i missing?
You can certainly turn off the scrip (Note: no ‘t’ at the end of the
word) for a given queue. I believe applying scrips per queue showed up
in 4.2. But you can achieve the same functionality with a custom scrip
condition:
FWIW, RT does not support negative ACLs natively at this point. That
is you can’t have a global scrip and then say “don’t apply to this one
queue”. That has to be done with a custom scrip condition.