I have a setup where if a ticket is created rt will send a message to
the requester automatically. This is set up to do this for all my
queues. However, i now have a queue that i need to turn this off on.
Looking at global scripts i see the “on transaction create send auto
reply” script. I can disable this by setting the stage. However, i can’t
figure out how to add a script to the queues that need the auto reply
In other words, is it possible to have a script only work on certain
queues and if so, what am i missing?
I can see the scripts options under each queue but that doesn’t allow me
to edit anything beyond the global scripts.
System config. rt 4.0.19, debian 7, apache webserver, and mysql.