Setting SLA details

RTIR
1

Where in RT (3.8.14) or RTIR (2.6.1) can I set the SLA parameters, i.e.,
prime time, out of hours, reduced service etc?

Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk

2

SLA in rtir 2.6 is very limitted. Release candidate of rtir that works with
rt 4 drops SLA implementation and encourage to use SLA extension. You can
take a look at documentation in the repository that describes it in more
details.

Ruslan from phone.

написал:

3

SLA in rtir 2.6 is very limitted. Release candidate of rtir that works with rt 4 drops SLA
implementation and encourage to use SLA extension. You can take a look at documentation in the
repository that describes it in more details.

For what you can do in 2.6.1, check your RTIR_Config.pm

-kevin