Setting Priority via Create New Ticket In

RT Users
1

I’ve searched and found no previous thread on the topic.

Before I start digging around in RT 3.8.7 files…

Priority does not show up in our RT when using 'Create
New Ticket In…" and we’d like it to. Is something
broken, or is it correct and we’ll need to make local
mods?

2

I’ve searched and found no previous thread on the topic.

Before I start digging around in RT 3.8.7 files…

Priority does not show up in our RT when using 'Create
New Ticket In…" and we’d like it to. Is something
broken, or is it correct and we’ll need to make local
mods?

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Take a good look for “Show details” in the upper right of the “Create a
new ticket” page.

Jeff

3

Ahhhh. Thanks.On 4/19/2010 1:21 PM, Jeff Voskamp wrote:

On 04/19/2010 01:12 PM, Jeff Blaine wrote:

I’ve searched and found no previous thread on the topic.

Before I start digging around in RT 3.8.7 files…

Priority does not show up in our RT when using 'Create
New Ticket In…" and we’d like it to. Is something
broken, or is it correct and we’ll need to make local
mods?

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Take a good look for “Show details” in the upper right of the “Create a
new ticket” page.

Jeff