Setting LastUpdatedBy in a scrip

All,

I have scrips that update information in custom fields on each transaction on a ticket.

The scrips work great however they always set LastUpdatedBy to RT_System. How can I set the LastUpdatedBy to the actual user working the ticket at the end of the scrip?

Regards,

Jason Maderios

I have no idea about your scrip, but in most cases you can use
RecordTransaction=0 (search the wiki for correct syntax)

Torsten2010/6/19 Jason Maderios jmaderios@kpu.net

All,

I have scrips that update information in custom fields on each transaction
on a ticket.

The scrips work great however they always set LastUpdatedBy to RT_System.
How can I set the LastUpdatedBy to the actual user working the ticket at the
end of the scrip?

Regards,

Jason Maderios

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me

I tried that

my ( $st, $msg ) = $self->TicketObj->SetSubject ("($cftype - $cfphone) $csubj", RecordTransaction => 0 );

But I still get:

Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no value) to '( DSL- 5551212) ’

For some reason the transaction still shows upFrom: Torsten Brumm
Sent: Saturday, June 19, 2010 11:07 AM
To: Jason Maderios
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip

I have no idea about your scrip, but in most cases you can use RecordTransaction=0 (search the wiki for correct syntax)

Torsten

From wiki: http://wiki.bestpractical.com/view/WriteCustomActionHow to be
silent

Now you put SetXxxx calls all over the places in RT and suddenly note that
strange transactions appear in tickets. They have creator
RT_Systemhttp://wiki.bestpractical.com/view/RT_Systemand describe
what you’ve done with your scrips. Sometimes it’s better to be
silent and not mislead users. These transactions also go through the steps
described earlier and could trigger some conditions too. Just use the long
form of SetXxx functions:

$TicketObj->_Set(Field => ‘Priority’, Value => 90, RecordTransaction => 0);

Could work this way!

Torsten2010/6/19 Jason Maderios jmaderios@kpu.net

I tried that

my ( $st, $msg ) = $self->TicketObj->SetSubject ("($cftype - $cfphone)
$csubj", RecordTransaction => 0 );

But I still get:

Sat Jun 19 11:57:25 2010 The RT System itself - Subject changed from (no
value) to '( DSL- 5551212) ’

For some reason the transaction still shows up

From: Torsten Brumm torsten.brumm@googlemail.com
Sent: Saturday, June 19, 2010 11:07 AM
To: Jason Maderios jmaderios@kpu.net
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Setting LastUpdatedBy in a scrip

I have no idea about your scrip, but in most cases you can use
RecordTransaction=0 (search the wiki for correct syntax)

Torsten

2010/6/19 Jason Maderios jmaderios@kpu.net

All,

I have scrips that update information in custom fields on each transaction
on a ticket.

The scrips work great however they always set LastUpdatedBy to RT_System.
How can I set the LastUpdatedBy to the actual user working the ticket at the
end of the scrip?

Regards,

Jason Maderios

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me