Setting default queue

I’ve created my first queue (bdhelp), my first group (sysadmins) and my
first user (serickson). I gave the following rights to the sysadmins group:

ShowTicket
ShowTicketComments
ShowOutgoingEmail
Watch
WatchAsAdminCc
CreateTicket
CommentOnTicket
OwnTicket
ModifyTicket
DeleteTicket
TakeTicket
StealTicket

When I log in as serickson, the queue fields at the top of the page for “New
ticket in” and at the bottom of the page for “Quick ticket creation” are
blank. Yet, if I log in as root, they show the bdhelp queue (only, as I
disabled the “general” queue).

What have I forgotten to do to make those two fields be populated with
"bdhelp", for serickson, as they are for root?

TIA

-ste

Hello Shaun,On Thu, 2005-10-27 at 15:43, Shaun T. Erickson wrote:

I’ve created my first queue (bdhelp), my first group (sysadmins) and
my first user (serickson). I gave the following rights to the
sysadmins group:

ShowTicket
ShowTicketComments
ShowOutgoingEmail
Watch
WatchAsAdminCc
CreateTicket
CommentOnTicket
OwnTicket
ModifyTicket
DeleteTicket
TakeTicket
StealTicket

When I log in as serickson, the queue fields at the top of the page
for “New ticket in” and at the bottom of the page for “Quick ticket
creation” are blank. Yet, if I log in as root, they show the bdhelp
queue (only, as I disabled the “general” queue).
[…snip…]

I think you need to either grant the SeeQueue right to the user or, if
you don’t want to make the user privileged then grant it to the
"Unprivileged" group for that particular queue.

  • Ken.

This email has passed through an IE Internet MailWall gateway
and has been screened for known viruses, potential viruses and
malicious code.

IE Internet.com MailWall (http://ieinternet.com/mailwall/)

I think you need to either grant the SeeQueue right to the user or, if
you don’t want to make the user privileged then grant it to the
"Unprivileged" group for that particular queue.

Adding:

“SeeQueue” to the Privileged group solved the problem. I also added
"CreateTicket" & “ReplyToTicket” to that group, to head off the next problem
I was about to encounter. :slight_smile:

Thanks.

-ste