Setting Custom Fields

RT Users
1

Hi Team,

I have yet another question on customizing RT. I currently have RT setup with a number of custom fields in each ticket (like Company Name, Server Platform, DB Version etc) and is it possible for me to select one value (like Company Name) and have RT automatically populate the remaining fields based on the Customer Name I have selected?

-Steve

2

Stevo wrote:

Hi Team,

I have yet another question on customizing RT. I currently have RT
setup with a number of custom fields in each ticket (like Company Name,
Server Platform, DB Version etc) and is it possible for me to select one
value (like Company Name) and have RT automatically populate the
remaining fields based on the Customer Name I have selected?
It’s unclear where you select something and where RT should populate and
what.

Looks like you want dependencies between custom fields.
http://wiki.bestpractical.com/index.cgi?GeneralWishList
“Enhanced CustomFields” section.