It doesn’t work and I can’t figure out why. Help debugging this or logs to check to help me debug very welcomed.
Condition: User Defined
Action: Autoreply to Requestors
Template: Custom Email Autoreply
Stage: TransactionCreate
Custom condition:
if ( $self->TransactionObj->Type == “Create” )
{
my $TicketSource = $self->TicketObj->FirstCustomFieldvalue( “Ticket Source” );
if ( $TicketSource != “Box Brought In” && $TicketSource != “Phone Message” && $TicketSource != “Phone Call” )
{
return 1;
}
else
{
return 0;
}
}
else
{
return 0;
}
Custom action preparation code:
Custom action cleanup code: