Setting and locking priority settings

RT Users
1

I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.

Is there a way, and how can it be done.
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2

I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
priority and 1 the highest with 3 being the initial default when a ticket is
created. Along with that I need to ensure that only the system admin can
have the ability to change those settings.

Is there a way, and how can it be done.

You can turn it into a dropdown list by using
RT-Extension-PriorityAsString. If you need to limit who can edit it,
you’ll need to make changes to RT. The default value is controlled on
the Queue admin page.

-kevin