Setting a scrip to notify "Other Recipients" on ticket create

RT Users
1

Hi all,

I am wanting to setup a scrip that notifies our internal support staff
each time a new ticket is created.

Setting users as CC watchers on a queue doesn’t work, they only get
outgoing correspondance. And I don’t particularly want to set everyone
with Admin rights :slight_smile:

The closest I have come, is creating a scrip that “notifies other
recipients on ticket create”. However that doesn’t do anything as I
can’t seem to find anywhere to specify who the “other recipients” are.
The logfile rightfully complains no recipients specified.

Am I missing something obvious here, or should I be approaching this
from a different angle. Any ideas/help appreciated.

Regards,

Joseph

VINTEK CONSULTING PTY LTD
Email: joseph@vintek.net
Web: http://www.vintek.net
Tel: (08) 8523 5035
Fax: (08) 8523 2104

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2

Joseph Burford wrote:

I am wanting to setup a scrip that notifies our internal support staff
each time a new ticket is created.

The closest I have come, is creating a scrip that “notifies other
recipients on ticket create”.

OnCreate NotifyAdminCCs perhaps?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances