Setting a 'default cc' on a queue, and letting users change their own passwords

Greetings everyone, thank you all for your invaluable help so far.
I’ve got just a couple final questions, then I promse I’ll STFU for
awhile and lurk on the list to see if I can help out others. My latest
questions with RT are: is it possible to set up a default/automatically
applied CC address for new tickets? It’d be great if whenever a person
created a ticket that the email "support@somecompany.com" would be
automagically added to the requestors.

Second question: is there a permission I can grant on individual
users (or even entire groups) that would allow the individual users to
change their own passwords? I thought it was ModifyOwnMembership on the
custom group they belong to (“Users” in this case), but it appears that
I’m mistaken. Has anyone else been able to set this up?

Many thanks!
–Lee

Lee,

Have you tried creating a group with the required address and then 

making that group a “cc” watcher for a Queue? Then you could just create
a notification scrip for “cc”. As to you second question, have you tried
"ModifySelf" as a global right for “Privileged” users?

Kenn
LBNL

Lee Whalen wrote:

Hi Lee
What Kenneth suggested to you is the best way to do that, but you can also
try this scrip.

------- cleanup code -------------

my $Actor = “support@company.com”;

my ($success, $msg)= $self->TicketObj->AddWatcher(
Type => “Requestor”,
Email => $Actor);

if (! $success) {
$RT::Logger->info($msg);
return undef;
}

return 1;

Best regards

Marouane
-----Message d’origine-----
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Kenneth
Crocker
Envoyé : lundi 23 octobre 2006 20:56À : Lee Whalen
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] setting a ‘default cc’ on a queue, and letting
userschange their own passwords…

Lee,

Have you tried creating a group with the required address and then 

making that group a “cc” watcher for a Queue? Then you could just create
a notification scrip for “cc”. As to you second question, have you tried
“ModifySelf” as a global right for “Privileged” users?

Kenn
LBNL

Lee Whalen wrote:

Greetings everyone, thank you all for your invaluable help so far.
I’ve got just a couple final questions, then I promse I’ll STFU for
awhile and lurk on the list to see if I can help out others. My latest
questions with RT are: is it possible to set up a default/automatically
applied CC address for new tickets? It’d be great if whenever a person
created a ticket that the email “support@somecompany.com” would be
automagically added to the requestors.

Second question: is there a permission I can grant on individual users
(or even entire groups) that would allow the individual users to change
their own passwords? I thought it was ModifyOwnMembership on the custom
group they belong to (“Users” in this case), but it appears that I’m
mistaken. Has anyone else been able to set this up?

Many thanks!
–Lee


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy
a copy at http://rtbook.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com