Hi Lee
What Kenneth suggested to you is the best way to do that, but you can also
try this scrip.
------- cleanup code -------------
my $Actor = “support@company.com”;
my ($success, $msg)= $self->TicketObj->AddWatcher(
Type => “Requestor”,
Email => $Actor);
if (! $success) {
$RT::Logger->info($msg);
return undef;
}
return 1;
Best regards
Marouane
-----Message d’origine-----
[mailto:rt-users-bounces@lists.bestpractical.com] De la part de Kenneth
Crocker
Envoyé : lundi 23 octobre 2006 20:56À : Lee Whalen
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] setting a ‘default cc’ on a queue, and letting
userschange their own passwords…
Lee,
Have you tried creating a group with the required address and then
making that group a “cc” watcher for a Queue? Then you could just create
a notification scrip for “cc”. As to you second question, have you tried
“ModifySelf” as a global right for “Privileged” users?
Kenn
LBNL
Lee Whalen wrote:
Greetings everyone, thank you all for your invaluable help so far.
I’ve got just a couple final questions, then I promse I’ll STFU for
awhile and lurk on the list to see if I can help out others. My latest
questions with RT are: is it possible to set up a default/automatically
applied CC address for new tickets? It’d be great if whenever a person
created a ticket that the email “support@somecompany.com” would be
automagically added to the requestors.
Second question: is there a permission I can grant on individual users
(or even entire groups) that would allow the individual users to change
their own passwords? I thought it was ModifyOwnMembership on the custom
group they belong to (“Users” in this case), but it appears that I’m
mistaken. Has anyone else been able to set this up?
Many thanks!
–Lee
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