Set Transaction CustomField from My Day tool

Hi there,

I would like to set Transaction CustomField values from the My Day tool.
I’ve got to the point, where I have the Transaction CF’s in the My Day
template, I’ve even figured out how to associate Ticket ID with the CF
(by the means of NamePrefix).

But I’m stuck with setting the value entered by user. I’ve tried to use
ProcessObjectCustomFieldValues, but it requires Transaction ID to be
present in the name of the input field (and I’ve got
Object-RT::Transaction–CustomField--Value there instead of
Object-RT::Transaction--CustomField--Value).

What am I missing?

Thanks in advance,
Robert

Dnia 2011-04-01, pią o godzinie 12:29 +0200, Robert Wysocki pisze:

Hi there,

I would like to set Transaction CustomField values from the My Day tool.
I’ve got to the point, where I have the Transaction CF’s in the My Day
template, I’ve even figured out how to associate Ticket ID with the CF
(by the means of NamePrefix).

But I’m stuck with setting the value entered by user. I’ve tried to use
ProcessObjectCustomFieldValues, but it requires Transaction ID to be
present in the name of the input field (and I’ve got
Object-RT::Transaction–CustomField--Value there instead of
Object-RT::Transaction--CustomField--Value).

What am I missing?

For anyone interested, since there was no response on the list, I’ve
decided to try another aproach: I’ve written a scrip that works in a
similar way than CommandByMail: it checks, if
Transaction->Message->First->Content contains /NameOfTheCustomField:/
and then it sets the appropriate Transaction CustomField.

Robert Wysocki
CONTIUM S.A., http://www.contium.pl