Set priority - On queue change

RT Users
1

Hi ,
Is there a way to make sure someone changes the priority from 0 on queue
change

I have three queues and all the tickets come into one queue first and then
are assigned out to the different queues.
I would like to make sure people set a priority before first before
assigning the ticket out

Any help or ideas much much appreciated

View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579.html

2

Yep,

Simply write a scrip that triggers “On Queue change” to set the priority.
You can even have a different scrip for each Queue to set the priority to
different levels.

KennOn Wed, Feb 11, 2015 at 5:53 AM, globo michael.obrien@globoforce.com wrote:

Hi ,
Is there a way to make sure someone changes the priority from 0 on queue
change

I have three queues and all the tickets come into one queue first and then
are assigned out to the different queues.
I would like to make sure people set a priority before first before
assigning the ticket out

Any help or ideas much much appreciated

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

3

Hi Kenneth,
Thanks for the suggestion.
Would you have a script that would be able to do this that I could test ?

View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579p59583.html

4

Simply create a scrip in RT’s admin interface for the relevant
queue/queues, with a condition of On Queue Change and an action of User
Defined.

Leave Custom Condition blank. Place this in Custom Action Preparation Code:

1;

and place this in Custom Action Commit Code:

$Ticket->SetPriority(5);

where 5 is your desired priority.On Thu, 12 Feb 2015 at 22:40 globo michael.obrien@globoforce.com wrote:

Hi Kenneth,
Thanks for the suggestion.
Would you have a script that would be able to do this that I could test ?

–
View this message in context: http://requesttracker.8502.n7.
nabble.com/Set-priority-On-queue-change-tp59579p59583.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.