Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server, with
mysql 5.0. The database was installed fine and I get the login page upon the
first visit to the rt site, but if i refresh the page or attempt to log in i
get the following error:

RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception('RT couldn’t store your
session.^JThis may mean that that the directory ‘/opt/rt3/var/session_data’
isn’t writable or a database table is missing or corrupt.^J^J’) called
at /opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6467b4)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called
at /opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6157ec)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123
HTML::Mason::CGIHandler::_handler(‘HTML::Mason::CGIHandler=HASH(0xb323aa4)’,
‘HASH(0xb587c34)’) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 73
HTML::Mason::CGIHandler::handle_cgi_object(‘HTML::Mason::CGIHandler=HASH(0xb323aa4)’,
‘CGI::Fast=HASH(0xb587710)’) called at /opt/rt3/bin/mason_handler.fcgi line
76
eval {…} at /opt/rt3/bin/mason_handler.fcgi line 76

I’ve checked the sessions table and there is an entry there. What could be the
problem?

is the directory writable by the web server? Check the rights of the directory twice.

Torsten
True push email for the Treo Smartphone
http://get.chatteremail.com-----Original Message-----
From: Rich Birch ringo@albumsnaps.com
Date: Sunday, Mar 5, 2006 3:27 pm
Subject: [rt-users] Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server, with
mysql 5.0. The database was installed fine and I get the login page upon the
first visit to the rt site, but if i refresh the page or attempt to log in i
get the following error:

RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception('RT couldn’t store your
session.^JThis may mean that that the directory ‘/opt/rt3/var/session_data’
isn’t writable or a database table is missing or corrupt.^J^J’) called
at /opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6467b4)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef) called
at /opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6157ec)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef, undef) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 411 HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192 HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 342 HTML::Mason::Interp::exec(undef, undef) called
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123 HTML::Mason::CGIHandler::_handler('HTML::Mason::

Yes it’s writable by apache, in fact I just did a ‘chmod a+rw’ and I still get
the error. Am i right in thinking that if rt’s setup to use the database for
sessions then it wouldn’t bother with that directory anyway?

I don’t know. I’m sure we’ll get to the bottom of it. I’ve had rt working on
this server before with mysql 3, but now I’ve upgraded to 5, and apache 2.2.On Sunday 05 March 2006 15:31, Torsten Brumm wrote:

is the directory writable by the web server? Check the rights of the
directory twice.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: Rich Birch ringo@albumsnaps.com
Date: Sunday, Mar 5, 2006 3:27 pm
Subject: [rt-users] Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server, with
mysql 5.0. The database was installed fine and I get the login page upon
the first visit to the rt site, but if i refresh the page or attempt to log
in i get the following error:


RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception(‘RT couldn’t store your
session.^JThis may mean that that the directory
’/opt/rt3/var/session_data’ isn’t writable or a database table is
missing or corrupt.^J^J’) called at
/opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6467
b4)’) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1251 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1245 HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6157
ec)’) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1246 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1245 HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
192
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’
) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123 eval {…}
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123
HTML::Mason::CGIHandler::_handler('HTML::Mason::

There are no files in the logs directory, and no hints to anything wrong in
the apache logs. The sessions table does have an entry in it so i can’t see
that there are any problems database connection wise.On Sunday 05 March 2006 17:48, you wrote:

There’s a chance the error message is incorrect and it’s a db error. What’s
in the logs? Best,
Jesse

You need to use mysql 4.On Sun, Mar 05, 2006 at 05:06:32PM +0000, Rich Birch wrote:

Yes it’s writable by apache, in fact I just did a ‘chmod a+rw’ and I still get
the error. Am i right in thinking that if rt’s setup to use the database for
sessions then it wouldn’t bother with that directory anyway?

I don’t know. I’m sure we’ll get to the bottom of it. I’ve had rt working on
this server before with mysql 3, but now I’ve upgraded to 5, and apache 2.2.

On Sunday 05 March 2006 15:31, Torsten Brumm wrote:

is the directory writable by the web server? Check the rights of the
directory twice.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: Rich Birch ringo@albumsnaps.com
Date: Sunday, Mar 5, 2006 3:27 pm
Subject: [rt-users] Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server, with
mysql 5.0. The database was installed fine and I get the login page upon
the first visit to the rt site, but if i refresh the page or attempt to log
in i get the following error:


RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line
129
HTML::Mason::Exceptions::rethrow_exception(‘RT couldn’t store your
session.^JThis may mean that that the directory
’/opt/rt3/var/session_data’ isn’t writable or a database table is
missing or corrupt.^J^J’) called at
/opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6467
b4)’) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1251 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1245 HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb6157
ec)’) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
1246 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1245 HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
192
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’
) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123 eval {…}
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123
HTML::Mason::CGIHandler::_handler('HTML::Mason::


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Is this true? If so are there plans to support mysql 5.0 soon?

Thanks
RichOn Monday 06 March 2006 03:21, you wrote:

You need to use mysql 4.

On Sun, Mar 05, 2006 at 05:06:32PM +0000, Rich Birch wrote:

Yes it’s writable by apache, in fact I just did a ‘chmod a+rw’ and I
still get the error. Am i right in thinking that if rt’s setup to use the
database for sessions then it wouldn’t bother with that directory anyway?

I don’t know. I’m sure we’ll get to the bottom of it. I’ve had rt working
on this server before with mysql 3, but now I’ve upgraded to 5, and
apache 2.2.

On Sunday 05 March 2006 15:31, Torsten Brumm wrote:

is the directory writable by the web server? Check the rights of the
directory twice.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: Rich Birch ringo@albumsnaps.com
Date: Sunday, Mar 5, 2006 3:27 pm
Subject: [rt-users] Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server,
with mysql 5.0. The database was installed fine and I get the login
page upon the first visit to the rt site, but if i refresh the page or
attempt to log in i get the following error:


RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘RT couldn’t store your
session.^JThis may mean that that the directory
’/opt/rt3/var/session_data’ isn’t writable or a database table is
missing or corrupt.^J^J’) called at
/opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb
6467 b4)’) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb
6157 ec)’) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
459 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
192 eval {…} at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb2183
40)’ ) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm
line 342 HTML::Mason::Interp::exec(undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
123 HTML::Mason::CGIHandler::_handler('HTML::Mason::


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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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We recently started working (playing?) with RT 3.4.5.
Due to certain undesirable possibilites on the RedHat/EL ASv3
distributed packages (perl is the dreaded 5.8.0) plus the probability
that we would want to move the whole thing to another machine after
testing, etc., we elected to install perl, mysql, and rt as a
"captive" application.

IOW: we use the distributed Apache 2.0 by
adding ‘fastcgi’ communicating with ‘ExternalFastCgiServer’; the other
stuff is in its own special area. Except for the added ‘fastcgi’ to
the distributed Apache modules directory, no other installed RH/EL
packages were touched. (There were some moments of excitement and
profanity during the whole build/configure process. :slight_smile:

For this home-built, captive RT System I built:
mysql Ver 14.12 Distrib 5.0.18, for pc-linux-gnu (i686) using
EditLine wrapper

So far, this mysql 5.0.18 seems to work fine.
(Using the example config for ‘medium’ with InnoDB activated.)

Bill R. Williams brw@etsu.edu
------------------------ ETSU Library SystemsOn Wed, Mar 08, 2006 at 01:00:20PM +0000, Rich Birch wrote:

Is this true? If so are there plans to support mysql 5.0 soon?

Thanks
Rich

On Monday 06 March 2006 03:21, you wrote:

You need to use mysql 4.

On Sun, Mar 05, 2006 at 05:06:32PM +0000, Rich Birch wrote:

Yes it’s writable by apache, in fact I just did a ‘chmod a+rw’ and I
still get the error. Am i right in thinking that if rt’s setup to use the
database for sessions then it wouldn’t bother with that directory anyway?

I don’t know. I’m sure we’ll get to the bottom of it. I’ve had rt working
on this server before with mysql 3, but now I’ve upgraded to 5, and
apache 2.2.

On Sunday 05 March 2006 15:31, Torsten Brumm wrote:

is the directory writable by the web server? Check the rights of the
directory twice.

Torsten

Sent with ChatterEmail
True push email for the Treo Smartphone
http://get.chatteremail.com

-----Original Message-----
From: Rich Birch ringo@albumsnaps.com
Date: Sunday, Mar 5, 2006 3:27 pm
Subject: [rt-users] Session error

I’ve just managed to get rt installed on a redhat enterprise 4 server,
with mysql 5.0. The database was installed fine and I get the login
page upon the first visit to the rt site, but if i refresh the page or
attempt to log in i get the following error:


RT couldn’t store your session.
This may mean that that the directory ‘/opt/rt3/var/session_data’ isn’t
writable or a database table is missing or corrupt.

Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘RT couldn’t store your
session.^JThis may mean that that the directory
’/opt/rt3/var/session_data’ isn’t writable or a database table is
missing or corrupt.^J^J’) called at
/opt/rt3/share/html/Elements/SetupSessionCookie line 90
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb
6467 b4)’) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/autohandler line 73
HTML::Mason::Commands::ANON
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb
6157 ec)’) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1246 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
459 eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::CGI=HASH(0xb218340)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
192 eval {…} at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 192
HTML::Mason::Request::CGI::exec(‘HTML::Mason::Request::CGI=HASH(0xb2183
40)’ ) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm
line 342 HTML::Mason::Interp::exec(undef, undef) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 123 eval
{…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line
123 HTML::Mason::CGIHandler::_handler('HTML::Mason::