Sendmail

Hi there!

I have a “little” big problem here. We implemented RT 2 some months ago,
and everything just worked.
However: my clients don’t receive email anymore from the RT system.
Sending mail TO RT works, eg: the ticket is created, but replying to the
ticket doesn’t work.

Since the RT system is quite big, where do I start?

Regards!
Diederik
Rotterdam / The Netherlands

hi Diederik,

first you want to check, if the queues got the correct ‘scrips’ in

[Configuration] → [Queues] / [Global] → [Scrips]

here is defined what happens on what condition.
you should find something like ‘OnCrorrepond NotifyAdminCcs with template
support AdminCorrespondence’ here.

if a proper ‘OnCrorrepond’ scrip is in place take a look at your log-files
( /var/log/rt2/ ? and /var/log/mail) to find out if rt is at least trying to
send mail.

this should be enough to check for the moment :wink:

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com

Andreas,

Did I say I just love you :wink: Indeed, my scrips in my queue where crippled.
Don’t know what happened :frowning:

Regards!

Diederik de Vries

-----Oorspronkelijk bericht-----
Van: Andreas Wahlfeldt [mailto:awahlfeldt@subshell.com]
Verzonden: woensdag 26 november 2003 17:51
Aan: diederik@netnation.nl
CC: rt-users@lists.fsck.com
Onderwerp: [rt-users] [RT2] Sendmail

hi Diederik,

first you want to check, if the queues got the correct ‘scrips’ in

[Configuration] → [Queues] / [Global] → [Scrips]

here is defined what happens on what condition.
you should find something like ‘OnCrorrepond NotifyAdminCcs with template
support AdminCorrespondence’ here.

if a proper ‘OnCrorrepond’ scrip is in place take a look at your log-files
( /var/log/rt2/ ? and /var/log/mail) to find out if rt is at least trying to
send mail.

this should be enough to check for the moment :wink:

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Weidenallee 1
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com