In v1.0.1 I’ve noticed a slight glitch with the sendmail options:
in /rt_path/etc/config.pm around line 73:
$mail_options = “-oi -t -ODeliveryMode=b -OErrorMode=m”;
The above was what was in my copy. My version of sendmail didn’t like this, and
although RT functioned, e-mail transactions took quite some time.
My sendmail version wants spaces between the -O and the option names. i.e. the
line should read:
$mail_options = “-oi -t -O DeliveryMode=b -O ErrorMode=m”;
I don’t know if this is wrong for everybody, or just a few, so DON’T run off
and change it just because you got this message.
If however, when you used the cli to create a new request, you receive a lot
of warnings about “write_log: failed”, “eliveryMode=b: Permission
denied”, and e-mail transactions in general being very slow, although working,
this is possibly the source of the problem.
The version of sendmail is V8/Berkeley, Config version number V8.9.3, on
FreeBSD 4.2 stable.
My suspicion is that sendmail made a change to remove those spaces, but my
version doesn’t know that, or something.
Anyway, thought you might like to know.
The Communications Interactive Agency.