I have successfully installed RT on a W2K box and have managed to get to
the stage where tickets can be created via email (using the supplied
However, I don’t seem to be getting very far with email replies and
sending emails from RT.
As it stands .content and .envelope files are being created in \Request
Tracker\Common\emailrelay\spool but they are not being forwarded to our
mail server (on a different box). I am unable to obtain any log messages
when I flush - flush returns ‘OK’ and touches each .envelope and
.content file, but does nothing else.
In essence then, I have two queries:
Flush, or ‘poke’ function of emailrelay seems not to be working
correctly, how can I get some meaningful error logs which might explain
Is it possible to avoid using emailrelay, and simply have RT forward to
our mailserver ? If so, what do I need to do ?
I am using RT 3.0.12
2 More London Riverside, London, SE1 2RR
Tel: +44 (0)20 7234 5857
Fax: +44 (0)20 7234 5751
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