hi
When adding correspondence (new ticket entry) in RT’s gui, the user is
allowed to
send a customized subject for that particular transaction. The subject of
the resulting
email has the customized subject instead of the ticket’s subject
Could this behavior be reproduced via a REST request?
So far, I have tried this by sending the following content:
id: <the ticket’s id>
Action: correspond
Requestor: test_email@somedomain
Content-Type: text/html
Text:
content
The request url is: /REST/1.0/ticket//comment
It works fine, the only problem being the subject of the resulting email
is the ticket’s subject instead of the ‘customized’ subject
Any help will be appreciated
Regards,
Hugo Escobar
http://www.associationfinancialservices.com/
4770 Biscayne Blvd, Ste 700
Miami, FL 33137
main: 305.677.0022
support: 305.921.4620
email: hescobar@afslc.com
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deemed a debt collector, if your payment is in default, we may be
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