Sending attachments to requestors

RT Users
1

When I attach a file to a response in a ticket, the response gets sent, but
the file attachment doesn’t (but the attachement shows up in the ticket
details). Is there a way to do this? I didn’t see anything in the FAQ about
it… I’m using 2.0.9

Thanks,

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

2

Greg Smythe wrote:

When I attach a file to a response in a ticket, the response gets sent, but
the file attachment doesn’t (but the attachement shows up in the ticket
details). Is there a way to do this? I didn’t see anything in the FAQ about
it… I’m using 2.0.9

This is standard behaviour. There is an addon (NotifyWithAtachment or so) in
the contribution driectory of the official download area, which will let
things work as expected.

Regards,
H.

Harald Wagener * An der Alster 42 * 20099 Hamburg * http://www.fcb-wilkens.com

3

I don’t see anything in the contrib for 1.0 or 2.0 for such a thing…

Greg Smythe
SysAdmin
Intellstat Communications
WA State ResidentFrom: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Thursday, March 14, 2002 12:38 AM
To: Greg Smythe
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sending attachments to requestors

Greg Smythe wrote:

When I attach a file to a response in a ticket, the response gets sent,
but
the file attachment doesn’t (but the attachement shows up in the ticket
details). Is there a way to do this? I didn’t see anything in the FAQ
about
it… I’m using 2.0.9

This is standard behaviour. There is an addon (NotifyWithAtachment or so) in
the contribution driectory of the official download area, which will let
things work as expected.

Regards,
H.

Harald Wagener * An der Alster 42 * 20099 Hamburg *
http://www.fcb-wilkens.com

4

Greg Smythe wrote:

I don’t see anything in the contrib for 1.0 or 2.0 for such a thing…

Hmm. Looks like it didn’t make it there. It was posted to
rt-users a while back; a search of the list dresges up

http://lists.fsck.com/pipermail/rt-users/2001-October/004793.html

Jesse: Should this be in the contrib/2.0 area?

5

Indeed it should be. and now it is. Sorry 'bout that.

JesseOn Mon, Mar 18, 2002 at 08:36:15AM +1000, Phil Homewood wrote:

Greg Smythe wrote:

I don’t see anything in the contrib for 1.0 or 2.0 for such a thing…

Hmm. Looks like it didn’t make it there. It was posted to
rt-users a while back; a search of the list dresges up

http://lists.fsck.com/pipermail/rt-users/2001-October/004793.html

Jesse: Should this be in the contrib/2.0 area?

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

6

Yay it works! Thanks guys… :slight_smile:

Greg Smythe
SysAdmin
Intellstat Communications
WA State ResidentFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Sunday, March 17, 2002 2:57 PM
To: Phil Homewood
Cc: Greg Smythe; rt-users@lists.fsck.com
Subject: Re: [rt-users] Sending attachments to requestors

Indeed it should be. and now it is. Sorry 'bout that.

Jesse