Sending attachments as links

We’re using RT to manage construction jobs. Right now, every time someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.

Is it possible to change the template to send the body of the message, and
replace the attachments with links to them? Or, failing that, just
replace the attachment with a text string telling the recipient to look at
the ticket?

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMailOn Wed, May 25, 2011 at 1:30 AM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage construction jobs. Right now, every time someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.

Is it possible to change the template to send the body of the message, and
replace the attachments with links to them? Or, failing that, just
replace the attachment with a text string telling the recipient to look at
the ticket?


My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

Best regards, Ruslan.

I did that. I now get the links but I still get the attachments.

From the docs, Transaction->content should only attach the mime/text part.
When I take that out, I get no text but I still get the attachments.
What is attaching the attachemnts?

3.8.10On Tue, May 24, 2011 2:48 pm, Ruslan Zakirov wrote:

http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail

On Wed, May 25, 2011 at 1:30 AM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage construction jobs. Right now, every time
someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.

Is it possible to change the template to send the body of the message,
and
replace the attachments with links to them? Or, failing that, just
replace the attachment with a text string telling the recipient to look
at
the ticket?


My daughter is racing a triathlon to raise money for her swim club.
Want
to help?

http://akari.seiner.com


Best regards, Ruslan.

!DSPAM:4ddc2f06299341804284693!

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

I did that. I now get the links but I still get the attachments.

From the docs, Transaction->content should only attach the mime/text part.
When I take that out, I get no text but I still get the attachments.
What is attaching the attachemnts?

3.8.10On Tue, May 24, 2011 2:48 pm, Ruslan Zakirov wrote:

http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail

On Wed, May 25, 2011 at 1:30 AM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage construction jobs. Right now, every time
someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are 20MB
and this gives email systems fits.

Is it possible to change the template to send the body of the message,
and
replace the attachments with links to them? Or, failing that, just
replace the attachment with a text string telling the recipient to look
at
the ticket?


My daughter is racing a triathlon to raise money for her swim club.
Want
to help?

http://akari.seiner.com


Best regards, Ruslan.

!DSPAM:4ddc2f06299341804284693!

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

HA!

The template has

RT-Attach-Message: yes

change that to

RT-Attach-Message: no

and no more attachments. POOF!

(OK, probably obvious to all you seasoned hands but us newbies struggle
with the basics.)On Tue, May 24, 2011 4:26 pm, Yan Seiner wrote:

I did that. I now get the links but I still get the attachments.

From the docs, Transaction->content should only attach the mime/text
part…
When I take that out, I get no text but I still get the attachments.
What is attaching the attachemnts?

3.8.10

On Tue, May 24, 2011 2:48 pm, Ruslan Zakirov wrote:

http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail

On Wed, May 25, 2011 at 1:30 AM, Yan Seiner yan@seiner.com wrote:

We’re using RT to manage construction jobs. Right now, every time
someone
adds an attachment, RT generates an email with the attachment to the
AdminCCs. This is giving us headaches; some of our attachments are
20MB
and this gives email systems fits.

Is it possible to change the template to send the body of the message,
and
replace the attachments with links to them? Or, failing that, just
replace the attachment with a text string telling the recipient to look
at
the ticket?


My daughter is racing a triathlon to raise money for her swim club.
Want
to help?

http://akari.seiner.com


Best regards, Ruslan.


My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

!DSPAM:4ddc3f0028351061887518!

My daughter is racing a triathlon to raise money for her swim club. Want
to help?