Sending attachment via comment not coming back

Hi

I have a one simple question, if i sent an email to comment-queue with an
attachment and i am in AdminCC of the queue do I’ll receive that email
back in my mail client?

Note: i have ’ Set($NotifyActor, 1);’ in config.

Regards,

Askar

In theory yes , you should get an email , providing you have scrip to
notify AdminCC on comment.

Regards;
Roy

Asrai khn wrote:

In theory yes , you should get an email , providing you have scrip to
notify AdminCC on comment.

You mean will get an email inlcuding the attachment right?

apparently one of our employee complaining that he is not getting back the
email to which he attached a file and sent to comment-queue

Thanks. Askar

In theory yes , you should get an email , providing you have scrip to
notify AdminCC on comment.

Okay i am back after proper testing RT do not sent emails to requestor and
AdminCC if mail size is > 9mb however rt do record it and one can view it
from web interface.

I tested with 3, 5 mb it works fine but when i tried to attached 9.1mb of
file it fails to deliever an email to requestor and AdminCC

in maillogs i am getting this

E46A3406B 12966112 Fri Dec 7 13:49:06 myid@mycompany.com
(temporary failure. Command output: An Error Occurred ================= 500
Server closed connection without sending any data back)
queue-sh@mycompany.com

I even increased the value in Site config
old
#Set($MaxAttachmentSize , 10000000);

new
Set($MaxAttachmentSize , 13000000);

Any idea how to make rt to deliever emails have attachments
size upto 10mb?

Askar.

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1On 2007-Dec-07, at 09:20, Asrai khn wrote:

Any idea how to make rt to deliever emails have attachments
size upto 10mb?

It could be your mail server, not RT, that’s imposing the limit
(actually, I think it’s very likely). Have you tried just sending a
large attachment through your regular email client to the same person?

Matt

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.6 (Darwin)

iD8DBQFHWWpfmFeRJ0tjIxERAoYQAKCN0P8w84Y8ofbr/1rBNkof4OQnDQCdHuyv
s6ToJrakE86l8b79+FNMm3Q=
=MRT3
-----END PGP SIGNATURE-----

It could be your mail server, not RT, that’s imposing the limit
(actually, I think it’s very likely). Have you tried just sending a
large attachment through your regular email client to the same person?

Hi Matt,

Email is going through mail server with the same attachment,it was postfix
that i changed before touching RT config

message_size_limit = 15728640

in postfix config.

Askar.

Didn’t do anything and after few hours requestors and AdminCC got the mail.

AskarOn Dec 7, 2007 7:20 PM, Asrai khn asraikhn@gmail.com wrote:

On Dec 7, 2007 3:54 PM, Roy El-Hames rfh@pipex.net wrote:

In theory yes , you should get an email , providing you have scrip to
notify AdminCC on comment.

Okay i am back after proper testing RT do not sent emails to requestor and
AdminCC if mail size is > 9mb however rt do record it and one can view it
from web interface.

I tested with 3, 5 mb it works fine but when i tried to attached 9.1mb of
file it fails to deliever an email to requestor and AdminCC

in maillogs i am getting this

E46A3406B 12966112 Fri Dec 7 13:49:06 myid@mycompany.com
(temporary failure. Command output: An Error Occurred =================
500 Server closed connection without sending any data back)
queue-sh@mycompany.com

I even increased the value in Site config
old
#Set($MaxAttachmentSize , 10000000);

new
Set($MaxAttachmentSize , 13000000);

Any idea how to make rt to deliever emails have attachments
size upto 10mb?

Askar.