Send mail to create a ticket (error)

Good day,

To request your help to know why not make sending emails to create a new
ticket and in updating data and answer the ticket.

We are just beginning to know RT version we are currently to implement is
the 4.2.9, I hope we can support.

Thanks, Greetings !!

You must configure your mail server to forward incoming mail to the
rt-mailgate script. Have you done this? If so, what do the mail server
logs and RT’s logs say?On Fri, 30 Jan 2015 at 02:18 Marisol Rojas mrojas@tekprovider.net wrote:

Good day,

To request your help to know why not make sending emails to create a new
ticket and in updating data and answer the ticket.

We are just beginning to know RT version we are currently to implement is
the 4.2.9, I hope we can support.

Thanks, Greetings !!