Send email from within RT

We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.

I’ve been looking for a way to do this and found this:

which is close to what we need but not quite.

I really need a way to send an email with the correct RT headers, subject,
and from address to arbitrary people at any time within RT.

Does anyone know how I could do this?

Thanks,

–Yan

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com

We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

-j

We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?

–Yan

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?

Yes. What version of RT are you running?

We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be
outside
parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?

OK, got it.

http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.06/lib/RTx/EmailCompletion.pm

–Yan

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be
outside

parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?

Yes. What version of RT are you running?

3.8.10. I did find an autocomplete extension here:

http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.06/lib/RTx/EmailCompletion.pm

and I have it installed and running but Outlook integration would be
outstanding.

–Yan

My daughter is racing a triathlon to raise money for her swim club. Want
to help?

3.8.10. I did find an autocomplete extension here:

http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.06/lib/RTx/EmailCompletion.pm

and I have it installed and running but Outlook integration would be
outstanding.

Look into RTx-EmailCompletion’s LDAP integration and have it search
your AD install.

-kevin

Yan,

Why not just use the “Notify Others” method? You can always create a Custom
Field to hold those addressee’s and then have the template add those
addressees from the CF to the template. I do that a lot.

Kenn
LBNLOn Tue, May 24, 2011 at 9:29 AM, Yan Seiner yan@seiner.com wrote:

On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:

On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:

We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.

I’d recommend using a comment and filling in the one-time-cc field.

OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?

–Yan


My daughter is racing a triathlon to raise money for her swim club. Want
to help?

http://akari.seiner.com