We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.
I’ve been looking for a way to do this and found this:
http://requesttracker.wikia.com/wiki/AutoreplyOrCorrespondence
which is close to what we need but not quite.
I really need a way to send an email with the correct RT headers, subject,
and from address to arbitrary people at any time within RT.
Does anyone know how I could do this?
Thanks,
–Yan
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com
We often find ourselves in a position where we need to send email to peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
-j
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?
–Yan
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?
Yes. What version of RT are you running?
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be
outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?
OK, got it.
–Yan
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be
outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?
Yes. What version of RT are you running?
3.8.10. I did find an autocomplete extension here:
and I have it installed and running but Outlook integration would be
outstanding.
–Yan
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com
3.8.10. I did find an autocomplete extension here:
RTx::EmailCompletion - Add auto completion on RT email fields - metacpan.org
and I have it installed and running but Outlook integration would be
outstanding.
Look into RTx-EmailCompletion’s LDAP integration and have it search
your AD install.
-kevin
Yan,
Why not just use the “Notify Others” method? You can always create a Custom
Field to hold those addressee’s and then have the template add those
addressees from the CF to the template. I do that a lot.
Kenn
LBNLOn Tue, May 24, 2011 at 9:29 AM, Yan Seiner yan@seiner.com wrote:
On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
We often find ourselves in a position where we need to send email to
peopl
who are not necessarily CCs or AdminCC. Typically this might be outside
parties who review a project we’re tracking.
I’d recommend using a comment and filling in the one-time-cc field.
OK, that makes sense. Is there some way to get autocomplete or a
click-fill for the email addresses? Or, better yet, to get Outlook
address book access from RT?
–Yan
–
My daughter is racing a triathlon to raise money for her swim club. Want
to help?
http://akari.seiner.com