Send creation email only, all other email suppressed

RT Users
1

Hello,

Looking for the best way to modify a queue so that it only sends out the
ticket creation emails.
Email out to an address on ticket creation only, but all other actions /
replies do not generate any email.

Poked around with custom queue scrips, but there doesn’t seem to be an
easy way to generate a custom email

Does anyone have any pointers on how to go about this?
(Using RT 4)

Many thanks

2

The following may help:

http://requesttracker.wikia.com/wiki/Template#What_if_I_want_to_override_a_global_template_for_one_of_my_queues.3F

Also, empty template disables notification scrip.On Tue, Sep 10, 2013 at 1:09 PM, Tony Atkinson < tony.atkinson@dataproservices.co.uk> wrote:

Hello,

Looking for the best way to modify a queue so that it only sends out the
ticket creation emails.
Email out to an address on ticket creation only, but all other actions /
replies do not generate any email.

Poked around with custom queue scrips, but there doesn’t seem to be an
easy way to generate a custom email

Does anyone have any pointers on how to go about this?
(Using RT 4)

Many thanks

Best regards, Ruslan.