SelfService post-submit display

Running 3.6.3 on FC7

When using the self service interface to enter a ticket, after
submission the following is shown to the user:

Ticket 11643 created in queue ‘ITSupport’

But under “The Basics”:

Status: Project-Id-Version: RT 3.5.x PO-Revision-Date: 2005-10-03
13:44-0400 Last-Translator: FULL NAME Language-Team: rt-devel MIME-
Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-
Encoding: 8bit

Priority: /


Also if the user clicks on the “Full Headers” link at the bottom they
get the following error: Couldn’t load ticket ‘’

This a known issue?