Hi,
In the SelfService web interface under New Ticket the first thing a customer sees is a list of ALL our queues. Is it possible to limit the list of queues to our one “public” helpdesk queue?
Dean…K…
Hi,
In the SelfService web interface under New Ticket the first thing a customer sees is a list of ALL our queues. Is it possible to limit the list of queues to our one “public” helpdesk queue?
Dean…K…