SelfService + Hide staff reply real name =?

Hello,

When I read a ticket through the self-service, I can see the real name of the guy who replies. Is it possible to hide it ?

Hello,

When I read a ticket through the self-service, I can see the real name of
the guy who replies. Is it possible to hide it ?

By adjusting ShowUser component that is used to display user entries
in the web interface.

By adjusting ShowHistory component and sub-components.

Best regards, Ruslan.

Hello,

When I read a ticket through the self-service, I can see the real name of
the guy who replies. Is it possible to hide it ?

By adjusting ShowUser component that is used to display user entries
in the web interface.

By adjusting ShowHistory component and sub-components.

Thanks.

New problem : When the customer replies through the self-service, the quoted text is introduced by :

$self->loc(“On [_1], [_2] wrote:”, $self->CreatedAsString, $self->CreatorObj->Name)

How to hide “$self->CreatorObj->Name” when he is in the group “Staff” ? Is there a best way ? Is there an easiest way ?