SelfService: Displaying of tickets

Jesse,

If I allow an “unprivileged user” access to the SelfService area, that user
isn’t able to view his own tickets - even if I grant “ShowTicket” to the
"Requestor" group under Configuration->Queues->Group Rights.

If however, I grant “ShowTicket” to the “Everyone” group he is able to view
his own tickets and everyone else’s. Not exactly what I had in mind. But
then again, I am confused about all the different Groups/Rights… (Where
can I read up about them)

I look forward to your response.

Regards
Jens

Jesse,

If I allow an “unprivileged user” access to the SelfService area, that user
isn’t able to view his own tickets - even if I grant “ShowTicket” to the
"Requestor" group under Configuration->Queues->Group Rights.

Is this on a clean install or an upgrade? That’s a bug that was fixed in the
past few weeks and could be manifesting as the result of improperly cached pages.
I can’t replicate this here.

If however, I grant “ShowTicket” to the “Everyone” group he is able to view
his own tickets and everyone else’s. Not exactly what I had in mind. But
then again, I am confused about all the different Groups/Rights… (Where
can I read up about them)

Until one of the 3-4 people who’ve been promising more docs have time to get
things written, this conversation is probably your best bet:

http://lists.fsck.com/pipermail/rt-devel/2001-April/001072.html

I look forward to your response.

Regards
Jens


Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

IP networks were intended to survive nuclear attack, but 12 year old
kids with PCs were not part of the threat model. – mycroft