SelfService Display.html bug

RT Users
1

When i create a ticket via SelfService i have this Error in Display.html

Id:
Status: Project-Id-Version: RT 3.5.x POT-Creation-Date: 2002-05-02 11:36
+0800 PO-Revision-Date: 2005-10-03 13:48-0400 Last-Translator: Angelo
Turetta Language-Team: rt-devel MIME-Version: 1.0 Content-Type:
text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit
Rimaned: min
Priority: /
Queue:

Why?? Only with Selfservice/Display.html
not Ticket/Display.html

Alessio

2

That looks like a translation file issue. What rev of RT are you
running?On Thu, Jan 18, 2007 at 06:50:43PM +0100, Alessio Fattorini wrote:

When i create a ticket via SelfService i have this Error in Display.html

Id:
Status: Project-Id-Version: RT 3.5.x POT-Creation-Date: 2002-05-02 11:36
+0800 PO-Revision-Date: 2005-10-03 13:48-0400 Last-Translator: Angelo
Turetta Language-Team: rt-devel MIME-Version: 1.0 Content-Type:
text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit
Rimaned: min
Priority: /
Queue:

Why?? Only with Selfservice/Display.html
not Ticket/Display.html

Alessio

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3

That looks like a translation file issue. What rev of RT are you
running?

3.6.3
Ale

4

I just installed 3.6.3 and I’m encountering this same bug. I never
saw any follow up on the lists, did you find a solution to this?

Thanks,

Michael

5

Hi all,

Same here, I am using RT 3.6.3, I tried to debug the problem and "fixed"
it by replacing in SelfService/Display.html

ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => %ARGS);

with

ProcessTicketCustomFieldUpdates(Object => $Ticket, ARGSRef => %ARGS);

ProcessObjectCustomFieldUpdates was messing with the $Ticket object,
(was trying to do Load a Ticket with id == 0) I did not however dig any
further…

I am not sure if this is the right way to do it because
ProcessTicketCustomFieldUpdates in (RT::Interface::Web) is not used
anywhere…

Cheers,

            -salih

Jesse Vincent wrote: