I have upgraded RT 4.0.5 to 4.2.15. But now when the manager is trying to go to the selfservice/approval link, it is showing internal error.(The managers are unprivileged users of RT). If we make them privileged user they can able to access it.(but we don’t want them to be a privileged user) But before upgrade the feature was working fine . Now when I am checking the log file it is showing the below error. _
Can’t locate object method “IsInactive” via package “approvals” (perhaps you forgot to load “approvals”?) at /ds1/app/RT/RT4/share/html/SelfService/Approvals/Elements/Approve line 109._
Please find the error screenshot of UI page.