Self service shows more queue's than it should

I tried a lot to get self service working like this:

unpriv logs in and clicks on “create ticket”.
User is presented with just the queue’s he has access to, but he will see
always all queue’s, not just the three he is entitled to.

ShowQueue has been globally set for just the groups, where this user is
member of.

I am pretty sure i am missing something, but after crawling through tons of
setting pages in rt, i seem to be lost.

If someone can show me the direction and lead me a bit back on the way, i’d
really appreciate.

Thanks!

w_e
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who else wrote:

I tried a lot to get self service working like this:

unpriv logs in and clicks on “create ticket”.
User is presented with just the queue’s he has access to, but he will see
always all queue’s, not just the three he is entitled to.

ShowQueue has been globally set for just the groups, where this user is
member of.

If this was meant as I read it, you gave them a global ability to see
queues which I believe means they can see all queues.

I am pretty sure i am missing something, but after crawling through tons of
setting pages in rt, i seem to be lost.

If someone can show me the direction and lead me a bit back on the way, i’d
really appreciate.

Thanks!

w_e

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

Drew Barnes wrote:

who else wrote:

I tried a lot to get self service working like this:

unpriv logs in and clicks on “create ticket”.
User is presented with just the queue’s he has access to, but he will see
always all queue’s, not just the three he is entitled to.

ShowQueue has been globally set for just the groups, where this user is
member of.

If this was meant as I read it, you gave them a global ability to see
queues which I believe means they can see all queues.

I am pretty sure i am missing something, but after crawling through tons
of
setting pages in rt, i seem to be lost.

If someone can show me the direction and lead me a bit back on the way,
i’d
really appreciate.

Thanks!

w_e

Hmmm. i gave the member of the group global rights to see some groups, but
not all. Now i revoked all that rights and gave each queue a groupright to
view the according queue ie the queue audio is able to see the queue audio,
and now it works as intended. Pheewwww.

Thank you for getting me back on track :slight_smile:

w_e
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