I would like the self service reports for open and closed tickets to set desc by ticket id and even though this is our default setting in the config file the self service reports do not seem to use this setting.
Can someone point me in the right direction for adjusting these 2 reports.
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Office - 410-455-3020
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