To all,
We use LDAP for authorizing any access to RT. In fact, we do not allow
any email correspondence, etc. to get posted to RT unless the senders
are privileged users via LDAP. That works fine for those users the USE
RT, especially via WebUI. What I want to do is have RT to add any email
recipient that is NOT an RT user to be added as an unprivileged user.
That way their replies can be added to the history of a ticket. Has
anyone out there done this? If so, can you help me? Thanks.
Kenn
LBNL
Doesn’t this happen by default? The users list doesn’t show
unprivlidged users, but anyone that sends in an email has a user
record automatically created.On Feb 20, 2008, at 3:38 PM, Kenneth Crocker wrote:
To all,
We use LDAP for authorizing any access to RT. In fact, we do not
allow
any email correspondence, etc. to get posted to RT unless the senders
are privileged users via LDAP. That works fine for those users the USE
RT, especially via WebUI. What I want to do is have RT to add any
email
recipient that is NOT an RT user to be added as an unprivileged user.
That way their replies can be added to the history of a ticket. Has
anyone out there done this? If so, can you help me? Thanks.
Kenn
LBNL
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