Self Service Page hide Requestors

RT Developers
1

Hello,

is there a way to hide or block the requestor field in the Self Service Page, so that the users can’t change the requestor?

Best
Tobi

2

Hi Tobi,

Did you ever figure out how to do this or any workaround?

Trying to prevent users from creating tickets with requestors other than themselves

Thanks for any help,

Rosalind

3

It looks like that field is hard coded in share/html/SelfService/Create.html you could do an overlay and remove that field and leave everything else the same or some JS could be used to just hide the field

1 Like