Self service error on page IE 6

RT Users
1

Hi all and season’s greetings.

I have a customer which uses the Self Service HTTP interface using IE 6.0
The customer complains he cannot see the “issue description” text box
when trying to submit new issue.
he gets error on page with the following:

Line: 124
Char: 2
Error: Object expected
Code:0
URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default

It is working fine with IE7 and FF 3.0

any ideas how to fix it?

2

Hi all,

I have a customer which uses the Self Service HTTP interface using IE 6.0
The customer complains he cannot see the “issue description” text box
when trying to submit new issue.
he gets error on page with the following:

Line: 124
Char: 2
Error: Object expected
Code:0
URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default

It is working fine with IE7 and FF 3.0

any ideas how to fix it?

3

Hi all,

I have a customer which uses the Self Service HTTP interface using IE 6.0
The customer complains he cannot see the “issue description” text box
when trying to submit new issue.

Monti,

You don’t mention what version of RT you’re using. If you’re not yet on
3.8.2, can you upgrade and test the current release?

It sounds like there’s an issue with FCKEditor for your IE6 user. We’ve
tested RT with IE6 a fair bit and never ran into this (as far as I
know).

As a last resort, you can disable RT’s rich text support from the config file.

Best,
Jesse

4

Thank you Jesse for your reply.
I am running latest RT 3.2.8 and i also validate it using IE6 and it
is working fine, however my customer is using IE6 which gets this
error.

For now I have disabled rich text from config file.

If you have any solution for this problem I will be happy to re-enable
rich text editing.On Fri, Jan 9, 2009 at 3:36 PM, Jesse Vincent jesse@bestpractical.com wrote:

On Thu 8.Jan’09 at 17:31:47 +0200, Monti gmail wrote:

Hi all,

I have a customer which uses the Self Service HTTP interface using IE 6.0
The customer complains he cannot see the “issue description” text box
when trying to submit new issue.

Monti,

You don’t mention what version of RT you’re using. If you’re not yet on
3.8.2, can you upgrade and test the current release?

It sounds like there’s an issue with FCKEditor for your IE6 user. We’ve
tested RT with IE6 a fair bit and never ran into this (as far as I
know).

As a last resort, you can disable RT’s rich text support from the config file.

Best,
Jesse

he gets error on page with the following:

Line: 124
Char: 2
Error: Object expected
Code:0
URL: http://Server.URL/NoAuth/RichText/editor/fckeditor.html?InstanceName=Content&Toolbar=Default

It is working fine with IE7 and FF 3.0

any ideas how to fix it?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–

5

Thank you Jesse for your reply.
I am running latest RT 3.2.8 and i also validate it using IE6 and it
is working fine, however my customer is using IE6 which gets this
error.

That strongly suggests to me that one of you isn’t patched up to current
or has some strange security settings or plugins. Can anybody else
replicate this failure on 3.8.2?

-jesse