Sounds like the problem is in your httpd.conf. Let’s see
the relevant parts…
Here’s what I have in my Apache httpd.conf file. It’s the same as another
working site.
Required for Request Tracker
Alias /rt3 /opt/rt3/share/html
#PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
AddDefaultCharset UTF-8
<Location /rt3>
SetHandler perl-script
PerlHandler RT::Mason
Darrell Burkey
President, CASE Inc
http://www.case.org.au