Self service access only on new installation

Sounds like the problem is in your httpd.conf. Let’s see
the relevant parts…

Here’s what I have in my Apache httpd.conf file. It’s the same as another
working site.

Required for Request Tracker

Alias /rt3 /opt/rt3/share/html
#PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/
AddDefaultCharset UTF-8

<Location /rt3>

SetHandler perl-script
PerlHandler RT::Mason

Darrell Burkey
President, CASE Inc