Selectowner right?

RT Users
1

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd

2

dtbsky,

I'm not sure if you can stop them from seeing the drop-down without a

change to the basic RT code. However, you can “re-set” the owner to
“Nobody” with a “on-create” scrip. That will at least “undo” what they
did. Hope this helps.

Kenn
LBNLOn 2/6/2009 1:17 AM, d tbsky wrote:

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd

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3

hi:
thanks for the hint. i will try that!!

Regards,
tbskyd2009/2/7 Kenneth Crocker KFCrocker@lbl.gov:

dtbsky,

   I'm not sure if you can stop them from seeing the drop-down without a

change to the basic RT code. However, you can “re-set” the owner to “Nobody”
with a “on-create” scrip. That will at least “undo” what they did. Hope this
helps.

Kenn
LBNL

On 2/6/2009 1:17 AM, d tbsky wrote:

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com