I'm not sure if you can stop them from seeing the drop-down without a
change to the basic RT code. However, you can “re-set” the owner to
"Nobody" with a “on-create” scrip. That will at least “undo” what they
did. Hope this helps.
LBNLOn 2/6/2009 1:17 AM, d tbsky wrote:
i have a queue which has rights below for user-group:
and there is admin-group which has all the rights for the queue.
when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?
thanks for help!!
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