Selectowner right?

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd

dtbsky,

I'm not sure if you can stop them from seeing the drop-down without a 

change to the basic RT code. However, you can “re-set” the owner to
"Nobody" with a “on-create” scrip. That will at least “undo” what they
did. Hope this helps.

Kenn
LBNLOn 2/6/2009 1:17 AM, d tbsky wrote:

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd


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hi:
thanks for the hint. i will try that!!

Regards,
tbskyd2009/2/7 Kenneth Crocker KFCrocker@lbl.gov:

dtbsky,

   I'm not sure if you can stop them from seeing the drop-down without a

change to the basic RT code. However, you can “re-set” the owner to "Nobody"
with a “on-create” scrip. That will at least “undo” what they did. Hope this
helps.

Kenn
LBNL

On 2/6/2009 1:17 AM, d tbsky wrote:

hi:
i have a queue which has rights below for user-group:

CreateTicket
SeeQueue
ShowTicket

and there is admin-group which has all the rights for the queue.

when user creates a ticket, he can use the “owner” drop down list
to see the admin-group users and assign owner. i don’t want user-group
to do this. can i prevent them seeing the “owner” list (or only see
nobody in the list)? i hope user-group can only create ticket, not
assign the owner. can this be done?

thanks for help!!

Regards,
tbskyd


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a
copy at http://rtbook.bestpractical.com