Searching on Queue-specific Custom Fields

RT Users
1

In the FAQ it says the following:

Q: Can’t I search on Custom Fields?

A1: If you’re using Queue-specific CustomFields, the top-level
search page won’t allow you to search on them. Until you specifiy a
Queue, RT can’t know which Queue-specific fields to offer, it can
only offer Global CustomFields. So in the top-level search page,
select “in Queue” you want to to use. RT will then present a
Queue-specific search form which will show the CustomFields defined
for that Queue.

Does that still apply in the 3.6.6 world? I’m not seeing it. Unless,
of course, I have some rights messed up somewhere.

Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

2

Still applies.
Start from granting SeeCustomField globally and check that it works.On Feb 17, 2008 6:39 AM, Joe Casadonte joe.casadonte@oracle.com wrote:

In the FAQ it says the following:

Q: Can’t I search on Custom Fields?

A1: If you’re using Queue-specific CustomFields, the top-level
search page won’t allow you to search on them. Until you specifiy a
Queue, RT can’t know which Queue-specific fields to offer, it can
only offer Global CustomFields. So in the top-level search page,
select “in Queue” you want to to use. RT will then present a
Queue-specific search form which will show the CustomFields defined
for that Queue.

Does that still apply in the 3.6.6 world? I’m not seeing it. Unless,
of course, I have some rights messed up somewhere.

–
Regards,

joe
Joe Casadonte
joe.casadonte@oracle.com

========== ==========
== The statements and opinions expressed here are my own and do not ==
== necessarily represent those of Oracle Corporation. ==
========== ==========

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Best regards, Ruslan.

3

Still applies.
Start from granting SeeCustomField globally and check that it works.

Bingo – thanks Ruslan!

Regards,

joe

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